I've been itching to tell this story somewhere online, so I'll just tell it in a blog post, here.
So, my Mum used to be a customer service person at NRMA (an Australian insurance company.) Most of the people who called in had actual, legitimate reasons to call insurance, except for one: One person kept calling in with really stupid, minor problems, and one day, she called in again "My computer's typing, but I'm not pressing any of the keys! Help, please!", my Mum asks "Is there an object on the keyboard, such as a stapler or something?". The other lady goes silent: "Oh... Yeah, thanks!"